FAQ

We are pleased to inform you that we accept a wide range of payment methods for your convenience. These include major credit cards such as Mastercard, Visa, and American Express, as well as Bank Transfer, PayID, eftpos, Paypal, Meta Pay, Amazon Pay, Apple Pay, Shop Pay, and several others. Our goal is to provide you with flexible and secure payment options to make your shopping experience more enjoyable.

Mobile devices generally have a lifespan of 12 to 24 months, depending on the manufacturer. This means that after this period, the device may start to experience issues such as slower performance, shorter battery life, and software updates no longer being available. It is important for users to consider this when purchasing a new mobile device and to choose a manufacturer with a good track record for providing long-term support and updates.

We offer free shipping through Australia Post Standard Postage with an estimated arrival time of 2-5 business days. For faster delivery, Australia Post Express Postage is available for $12 with an ETA of 1-3 business days. Orders under $50 may be shipped using Australia Post Untracked Letter Envelope with an ETA of 4-8 business days. Choose the shipping option that suits your needs and budget.

At our store, we rely on Australia Post for most of our deliveries. You can easily track your order using Australia Post's tracking service or by checking your order status on our website. Rest assured that we prioritize the safe and timely delivery of your orders.

If you need to return an item, please don't hesitate to contact our customer service team via phone or email. They will guide you through the process of returning the item to us. We're here to make sure you're completely satisfied with your purchase.

If you change your mind or order the wrong item, we accept returns for a refund within 30 days, subject to a restocking fee of 10% or more depending on the condition of the item. However, for health and hygiene products, we may reject returns for refund, replacement, or repair. For faulty items, we offer a full refund within 30 days or a replacement/repair after that. For faulty returns after 30 days, we may issue store credit. We're committed to providing you with a hassle-free shopping experience.

We regularly offer weekly promotions that can be easily found on our homepage. You can also take advantage of our discount codes which will automatically pop up when available. Don't miss out on these great deals and start shopping today!

We prioritize the security of our customers' personal and payment information. Rest assured that all details are encrypted and stored securely, with no payment information kept on file. Our website is PCI compliant across all six standard categories, providing you with the highest level of protection. Shop with confidence knowing your data is safe with us.

We're dedicated to providing you with excellent customer service. If you have any questions or concerns, feel free to reach out to us at info@personaldigital.com.au. You can also use the "help me" button on our website to contact us directly. We're always here to assist you in any way we can.

Looking for the latest model accessories? You can pre-order them on our website, as most new model accessories are listed with the "PRE ORDER" status. If you can't find what you're looking for, simply email us, and we'll do our best to source it for you. We're committed to providing you with access to the latest and greatest products in the market.

We strive to deliver your order promptly, with an estimated delivery time of 3-8 business days. You can track your order via the tracking link provided, which will give you an accurate ETA. In the event of any delay, please allow an additional 2-3 business days for delivery. Our team is dedicated to ensuring that you receive your orders in a timely manner.

If you need to make changes to your order, please contact us at 02 9191 9439, and we'll do our best to assist you. We understand that sometimes plans change, and we're here to ensure that you have a smooth and hassle-free shopping experience. Our team is always happy to help with any modifications or adjustments to your order.

We accept returns on unused items within 30 days, provided that the product is in brand new, sealed condition. Please note that refunds will be less postage and restocking fees, depending on the condition of the item. Our team is committed to ensuring that you're satisfied with your purchase, and we're always happy to help with any queries or concerns you may have.

Thank you for your order! A confirmation email with your order details and a tax invoice will be sent to you shortly. We appreciate your business and look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to contact us.

To change your password, simply go to your account settings and update your password. If you have forgotten your password, you can use the "forgot my password" option to reset it. We take the security of your account seriously, so please ensure that you choose a strong and unique password. If you have any questions or need further assistance, please don't hesitate to contact us.

Certainly, you have the flexibility to modify your personal details such as name, email, and address from your account settings at any time.