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1300 My Gadget (1300 694 234)

61 (02) 9191 9439

Buying Info

Ordering
  • Ordering Process
    • Receive Order
       
    • Process Order
       
    • Send Order To Warehouse
       
    • Pick and Pack
    • Order Confirmation Email
    • Receive Notification
    • Receive Notification
    • Receive Traking Information
  • Buy With Confidence
    We strive to ensure that each of our customers have a pleasant buying experience. To view what some of our customers have to say about our products and service, please see some of our reviews:
  • Product Status
    • In Stock
      - Item Willl Shipped out within 1 - 3 Business Days
    • Pre Order
      - Item expected in stock soon. Prices finalised prior to shipping.
    • Just Out Of Stock
      - Our warehouse has run out of stock - awaiting to be replinished.
    • Coming Soon
      - These have not been officially announced and the specifications are tentative.
    • Discontinued
      - The manufacturer has stopped supply of the product and it will no longer be available.
    • Available for Order
      - The item is available with our supplier and will need to be ordered in. Fullfillment can take from 3 to 8 Business days.
 
gst
GST-Free Purchase for orders under $1000.00*
(on selected items)
gst
Transparent Ordering Process
(receive updates at every stage)
 
 
 
  • Shipping Cost
    • Shipping ranges from Free Shipping to $29 Australia wide (depending on your location, the item and quantity)
    • Not at home to collect your package? It will go to your Local Post office.
    • Internaional Buyers - We recommend Fed-Ex prioirty and you will see the cost upon checkout. For items above $500 we ONLY ship express with insurance.
  • Shipping Time
    • Handling Time : Generally 1 -3 business days, unless specified on the product page
    • Delivery Time:Depending on your Post code and the Shipping method you choose.
    • Within Australia - (1 - 3 Business Days by Express or 2 - 5 Business Days by Standard)
    • Averagely Orders take 1 to 4 business days from Warehouse to Customer (Depending on availability and shipping option selected)
  • In Store Pick Up
    • Handling Time : Generally 1 - 4 business days, unless specified on the product page
    • You may contact us on info@personaldigital.com.au or give us a call on 02 9191 9439
 
Warranty
  • Manufacturer Warranty
    Products marked with ‘Manufacturer's Warranty’, can be taken directly to the manufacturer's local authorized repair center. Refer to the manufacturer's website for details.
    • Please send / take a copy of your receipt and any other relevant documents.
    • Any issues, we are always here to help!
  • Dead On Arrival
    This is purely for manufacturering defect within 14 days of the item being dispatched.Please follow the process above to avail of DOA. Please return all contents in its original packing.
  • Returns
    • All products - Returns are accepted on all products within 7 days of receipt of goods, a re-stocking fee varying from 10% to 75% may apply
    • All Returns are subject to prior approval. Please see our Terms and Conditions.
  • How It Works
    • Complete RMA from here
    • Receive an RMA No
    • Receive your device - FIXED!!
    • Send in your device
  • PD Warranty
  • Follow the warranty process to the top.
    • Repairs will usually take 5 to 15 business days, depending on the manufacturer/issue.
    • We offer stand-by handset for our repair customers for a minimal charge of $25.00* (not including delivery)
    • Please note that we are not liabile for any defects that occur due to physical damage, wear and tear, water damage or then if the warranty period mentioned on the invoice, has expired
 
Payment
  • Payment Options
    We accept the following payment methods:
    • Credit Card (processed securely through eWay Gateway)
    • Cash on Pickup (Sydney only)
    • Bank Transfer / Deposit
    • zipMoney - Buy Now Pay Later
    • Goods will be shipped only once Payment has been cleared.
    • We may request, at our discretion, for proof of identity and / or address to which the shipment is being delivered.
    • This may be required if the shipment is an overseas one and / or the Merchant Provider provides approval under 'Honour with Identification' terms.
  • Security
    security
    When purchasing from Personal Digital your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
     
  • Govt. Purchase Orders
    We accept Corporate Purchase Orders
  • ZipMoney - 3 months interest free
    Now available!! Apply as part of checkout process.  Click to learn more
  • Payment Type
  • Payment Type
  • Payment Type
  • Payment Type
  • Payment Type
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no credit card surcharge